RT: FAQ

  1. How do I change my password?

    • Login to RT: EEECS Help system (http://help-eeecs.qub.ac.uk).
    • Click on 'Preferences'.
    • Change password & verify then save changes.
    • To Leave 'Preferences' section, click on 'Open/Closed/New tickets' as appropriate.

  2. Explain the menu choices in RT: Self-Service Web Interface

    • Open tickets
      • Lists your currently active support requests
    • Closed tickets
      • Lists your previously resolved support requests
      • Reviewing your previous closed tickets can be used as an aid to learning.
    • New ticket
      • Provides webform to allow submission of a support request (note: useful if email is the problem!)
    • Preferences
      • Allows users to change the RT: access password

  3. How do I access RT: EEECS Help system web interface from offcampus?

    • Login to RT:EEECS Help system webpage (http://help-eeecs.qub.ac.uk)
      • Enter your RT: username/password in the popup window that appears
        Note:
        Your RT:login username/password were emailed to you whenever you submitted your first support ticket - this is generally defined as your email address **
    • Once authenticated, the RT:EEECS Help system web interface login screen will be available as normal

 

Note: End-user suggestions for inclusion in this area should be emailed to help-eeecs@qub.ac.uk

Support operational hours:

Monday to Friday
9.30am - 12.30pm and
2.00pm - 5.00pm

What is RT?

RT, or Request Tracking, is the help system used by EEECS to track user requests and problem reports. You can open a new ticket, or follow up on an existing ticket, via email or through the Web interface, as both interfaces interact with and update a single RT system.

Why use RT: EEECS Help System?

Last updated: 20100929