RT: Etiquette

To make the best use of the system please take note of the following etiquette guidelines

1. Do not send "Thank you" notes
   Often when a ticket has been resolved, and the assigned expert writes to let a user know that they have resolved they issue, the user may be inclined to respond with a "Thank you" message. Unfortunately, in the RT system, sending a reply to a closed ticket causes the ticket to be re-opened, and additional action is required to re-close the ticket.
   Thus, please don't send a "thank you" note. While your gratitude is appreciated, once an issue has been resolved, it is assumed that "no news is good news."

2. Do not use your browser's Back and Forward buttons when using the RT web interface
   You may be tempted to use the Back and Forward buttons to navigate between RT menus, tickets, and other objects. However, your browser should warn you against doing this, and rightly so: even if this method of navigation seems to work, it may not properly display RT's dynamic data.
   
   If you use the browser buttons instead of navigating properly between objects, the objects you're visiting may not display any updates since your last visit, not display a page properly, or produce undesirable results (such as multiple, repeated postings of a single reply or comment). Please use RT's menus to navigate the interface.